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Refund Policy

Celadon Markets LLC – Refund Policy

Effective Date: January 16, 2026
Contact Email: vendor@celadonmarkets.com
Business Entity: Celadon Markets LLC
Location: Burnsville Center, Burnsville, Minnesota

Celadon Markets LLC (“Celadon Markets,” “we,” “our,” or “us”) strives to provide a smooth and reliable experience for all attendees and vendors. This Refund Policy explains when refunds may be issued for tickets, vendor spaces, table rentals, and other purchases made through celadonmarkets.com.

By purchasing a ticket or vendor space, you agree to the terms below.

 

1. General Policy – All Sales Are Final

Unless otherwise stated at checkout, all sales are final and non‑refundable.

This applies to:

  • General admission tickets

  • Early access or VIP tickets

  • Vendor booth spaces

  • Table rentals

  • Add‑ons or upgrades

  • Promotional or discounted purchases

Service fees, processing fees, and administrative fees are non‑refundable under all circumstances.

 

2. Event Changes, Postponements & Cancellations

2.1 Event Changes

If an event schedule, layout, or programming changes, refunds are not automatically issued.
Your ticket or vendor space remains valid for the updated event.

2.2 Event Postponement

If the event is postponed, all tickets and vendor reservations will automatically transfer to the new date.
Refunds are not issued for postponements unless required by law.

2.3 Event Cancellation

If Celadon Markets cancels the event entirely:

  • Ticket holders may receive a refund of the base ticket price

  • Vendors may receive a refund of the base vendor fee

  • Service fees and processing fees are non‑refundable

Refunds will be issued within a commercially reasonable timeframe.

 

3. Vendor Spaces & Table Rentals

Vendor reservations are non‑refundable, including:

  • Vendor booth fees

  • Table rental fees

  • Add‑on services

If a vendor cannot attend for any reason (including illness, travel issues, or personal emergencies), no refund or credit will be issued.

Vendor spaces cannot be transferred, resold, or reassigned without written approval from Celadon Markets.

 

4. Buyer‑Initiated Refund Requests

4.1 Ticket Buyers

If a refund policy is explicitly stated on the event listing, that policy applies.
If no policy is listed, no refunds will be issued.

4.2 Refund Window (If Applicable)

If a refund window is provided at checkout, Buyers must request a refund before the stated deadline.
Requests submitted after the deadline will not be honored.

4.3 Disputes

If a Buyer believes Celadon Markets failed to deliver the purchased experience, the Buyer must contact us within 48 hours of the event start time.
Celadon Markets will review the request and may approve or deny it at our sole discretion.

 

5. Refunds for Payments Processed by Third‑Party Vendors

If a vendor uses their own payment processor (e.g., Stripe Connect):

  • The vendor is solely responsible for issuing refunds

  • Celadon Markets is not liable for delays, disputes, or failures to refund

Buyers must contact the vendor directly.

 

6. Chargebacks & Unauthorized Transactions

Initiating a chargeback without first contacting Celadon Markets may result in:

  • Account suspension

  • Denial of future purchases

  • Vendor space revocation

If a chargeback is reversed in our favor, the Buyer remains responsible for all associated fees.

 

7. Force Majeure

Celadon Markets is not responsible for refunds due to circumstances outside our control, including:

  • Severe weather

  • Venue closures

  • Government restrictions

  • Public health emergencies

  • Transportation disruptions

  • Natural disasters

In such cases, refunds may or may not be issued at our discretion.

 

8. How to Request a Refund (If Eligible)

If your purchase qualifies for a refund under this policy, contact:

Celadon Markets LLC
Email: vendor@celadonmarkets.com

Include:

  • Your full name

  • Order number

  • Email used at purchase

  • Reason for the request

Refunds, when approved, are typically processed within 7 business days.

 

9. Policy Updates

Celadon Markets may update this Refund Policy at any time.
The version in effect at the time of purchase will apply to that transaction.

 

If you want, I can also create:

  • A short version for your website footer

  • A vendor‑specific refund clause for your Vendor Agreement

  • A ticketing‑platform‑friendly version for Eventbrite, Universe, or your own checkout page

Just tell me what you’d like next.

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